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View Full Version : Issues with German Auto Solutions?


zhpnsnv
09-18-2012, 08:58 AM
All -

I placed an order for a DISA repair kit from GAS on 9/9/12. Payment via paypal cleared on 9/9/12. I've made several attempts to contact - e-mail, phone via # provided by paypal, and their contact form on their site. No response, no DISA repair kit, no shipping notification, no nothing.

Anyone else have these problems? I'm hoping it's something silly or simple and that I don't need to take any further steps.
Johnmadd
09-18-2012, 09:20 AM
Just ordered the repair kit had no problems.
webster
09-18-2012, 09:28 AM
i bought the Gold kit and it was shipped to my door immediately. no issues here.
johnrando
09-18-2012, 10:15 AM
None here, but that was over a month ago.
WOLFN8TR
09-18-2012, 10:33 AM
None here either. I ordered mine a few months ago. Got the rebuild kit and the high speed translucent oring. The oring was backordered so he sent a email with a update. Got the kit with the oring within 5 days.

Good luck...
zhpnsnv
09-18-2012, 10:44 AM
Hmm. I wonder what's up and why they're not responding to me.
zhpnsnv
09-18-2012, 10:58 AM
PROBLEM SOLVED

As I had hoped, it was a simple case of accidentally overlooking the fact that my transaction had "cleared" from PayPal. Gary e-mailed and the kit is on its way.

Phew!
cakM3
09-18-2012, 12:22 PM
Glad to hear everything worked out Marc! :thumbsup
WOLFN8TR
09-18-2012, 04:50 PM
PROBLEM SOLVED

As I had hoped, it was a simple case of accidentally overlooking the fact that my transaction had "cleared" from PayPal. Gary e-mailed and the kit is on its way.

Phew!

:roundel
ranger
09-19-2012, 02:37 PM
I ordered a kit and got it promptly. Then - my ZHP got totaled. I contacted them and asked if I could return for a refund as car was gone before I could install. They promptly refunded my money after I returned the DISA kit.

I could not ask for any better customer service!
echo46
09-19-2012, 03:32 PM
Wow, great company
328ioc
09-20-2012, 04:57 AM
I might just order one and do it for the hell of it even though I dont have any real symptoms.

Sent from my DROID RAZR using Tapatalk 2
zhpnsnv
09-20-2012, 05:08 AM
Yea once they realized the error they apologized and I got the kit the next day. No qualms about recommending them.
Sockethead
09-20-2012, 02:16 PM
I ordered a kit and got it promptly. Then - my ZHP got totaled. I contacted them and asked if I could return for a refund as car was gone before I could install. They promptly refunded my money after I returned the DISA kit.

I could not ask for any better customer service!

Wow that is awesome.
I have to return something I ordered from ebay and the guy was nasty and basically hing up on me after telling me he was going to charge me 10% restock fee.

Had to return a deffective set of LED AE bulbs for the X5 to Bimmian and their RMA process sucks plus they charged me shipping to get a replacement. It's nice to hear that some vendors don't suck