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08-22-2011, 09:35 AM
I spent hours looking for a good shop in my area where I could get the car inspected for MD State Safety Inspection. This place has five stars on Yelp from a number of different people. I didn't wanna take it to Sigy's because I didn't feel like dealing with some jerk. So, I took the car to Gili's. Tons of cars out front. Typical shop. Extremely tiny waiting room, but that's okay since I was dropping it off. They told me should be ready by the next day.
They say it failed for exactly what it should have failed for: CABs, wipers, tires. The only thing I didn't catch myself were the rear rotors. They quoted me some average indy shop prices for the stuff to be repaired, but did not do any work since I checked that I do not give authorization to do so.
They had no qualms with me taking care of the smaller stuff myself, and I actually had a nice conversation with the manager about cars and how MD is too strict. They also said I could have Tire Rack just ship directly to them. They also did not mind me bringing in my own CABs to have them install. I brought it back with everything and it was ready the next day. No stains, no new strange sounds, no scratches, etc. Labor prices were cheap, too.
I think the only thing I have a bit of an issue with is how they measured my rear rotors. I reckon they did not remove the real wheels, because when I tried to get them off they were stuck on there. Took me an hour of hammering on each wheel. Leads me to believe that maybe they just glanced at the rotors (they looked bad) and wrote down a random measurement. Also, they take a while to pick up the phone sometimes, but it's a shop. I don't care about excellent customer service - I care about the quality of work done.
All in all, though, they come across as professional and competent. They didn't seem to be dumbfounded by a BMW, either. I would take my car back again if I needed more work done.
They say it failed for exactly what it should have failed for: CABs, wipers, tires. The only thing I didn't catch myself were the rear rotors. They quoted me some average indy shop prices for the stuff to be repaired, but did not do any work since I checked that I do not give authorization to do so.
They had no qualms with me taking care of the smaller stuff myself, and I actually had a nice conversation with the manager about cars and how MD is too strict. They also said I could have Tire Rack just ship directly to them. They also did not mind me bringing in my own CABs to have them install. I brought it back with everything and it was ready the next day. No stains, no new strange sounds, no scratches, etc. Labor prices were cheap, too.
I think the only thing I have a bit of an issue with is how they measured my rear rotors. I reckon they did not remove the real wheels, because when I tried to get them off they were stuck on there. Took me an hour of hammering on each wheel. Leads me to believe that maybe they just glanced at the rotors (they looked bad) and wrote down a random measurement. Also, they take a while to pick up the phone sometimes, but it's a shop. I don't care about excellent customer service - I care about the quality of work done.
All in all, though, they come across as professional and competent. They didn't seem to be dumbfounded by a BMW, either. I would take my car back again if I needed more work done.